Responsible Gaming at jlibet

You can set a daily, weekly, or monthly deposit limit on your jlibet account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Limits take effect immediately and can be lowered at any time. Requests to raise a limit are subject to a mandatory 48-hour cooling-off period before the increase is applied — this delay exists to protect you from impulsive decisions.

• Daily Limit: Maximum deposit amount within any single 24-hour period.
• Weekly Limit: Maximum deposit amount within any rolling 7-day period.
• Monthly Limit: Maximum deposit amount within any rolling 30-day period.

To set or modify a deposit limit, contact the jlibet support team at [email protected] and include your account username and the limit type and amount you wish to apply.

A time-out is a short-term break from gambling. You can request a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your jlibet account is temporarily suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and any pending withdrawals are processed normally.

Time-outs are ideal if you feel you need a brief pause to reassess your gambling habits without committing to a long-term exclusion. At the end of the time-out period, your account is automatically reactivated. To request a time-out, contact [email protected] with your chosen duration.

Self-exclusion is a more permanent measure for players who feel their gambling is out of control. When you self-exclude from jlibet, your account is closed and you will be unable to open a new account for the duration of your exclusion period. Self-exclusion options at jlibet include:

• 6 Months: Account closed for a minimum of six months.
• 1 Year: Account closed for a minimum of twelve months.
• 5 Years: Account closed for a minimum of five years.
• Permanent: Account permanently closed with no option to reopen.

Self-exclusion requests are processed within 24 hours of receipt. During the exclusion period, your identity data is retained to prevent re-registration. Any remaining account balance at the time of exclusion will be returned to your registered bKash, Nagad, or Rocket account after a standard verification check.

To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your account username and preferred exclusion duration.

jlibet can send you a notification alert after you have been logged in and actively playing for a pre-set duration. Common alert intervals are 30 minutes, 1 hour, and 2 hours. When an alert is triggered, you receive a reminder to review your session, check your spending, and consider taking a break. Session alerts are a lightweight, non-intrusive way to stay aware of how long you have been playing. Contact support to enable this feature on your account.

At any time, you may request a summary of your recent account activity — including total deposits, total withdrawals, net win/loss position, and session durations — from the jlibet support team. Reviewing your activity regularly is one of the most effective ways to keep an objective view of your gambling habits. Contact [email protected] to request your account activity summary.

jlibet takes the protection of minors extremely seriously. Gambling is strictly prohibited for anyone under the age of 21. We employ age verification procedures at registration and may request official identification documents — such as a National Identity Card (NID) or passport — at any point during the account lifecycle.

If you share a device with younger family members, we strongly recommend the following steps to prevent accidental or unauthorised access to jlibet:

• Always log out of your jlibet account when you are not actively using it.
• Do not save your jlibet password in a shared browser or on a shared device.
• Enable a device-level screen lock or PIN that younger household members do not know.
• Consider using parental control software on shared devices to restrict access to online gambling sites.
• Keep your financial accounts (bKash, Nagad, Rocket) secured with separate PINs and do not share them with minors.

If you believe a minor has accessed jlibet using your account, report it immediately by emailing [email protected]. We will investigate and take appropriate action, including account suspension during the review.

To activate any of the player safety tools on this page — deposit limits, time-out, self-exclusion, session alerts, or an account activity review — follow these steps:

• Send an email to [email protected] from your registered email address.
• Include your jlibet account username in the email body.
• Clearly state which tool you wish to activate and any relevant parameters (e.g., "weekly deposit limit of ৳5,000" or "self-exclusion for 6 months").
• Our team will confirm activation within 24 hours and send a written confirmation to your registered email or mobile number.

All tool activations are free of charge and are never used against you when you later wish to return to normal play — provided you have completed any required exclusion or time-out period.